fillbet Frequently Asked Questions

fillbet accepts any valid Philippine government-issued ID for KYC — your passport, driver's license, SSS ID, PhilHealth ID, or UMID all work. You will need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the same document. Most KYC submissions are reviewed within 24 hours. Make sure the photo is well-lit and all four corners of the ID are visible to avoid delays.

No. fillbet strictly enforces a one-account-per-player policy. Each individual is permitted a single registered account. Duplicate accounts violate fillbet's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you have accidentally created a second account, contact fillbet support immediately via live chat so the duplicate can be closed without penalty.

21+ The minimum age to register and play at fillbet is 21 years old. This is a firm requirement set by PAGCOR, the Philippine Amusement and Gaming Corporation, as a condition of fillbet's operating license. fillbet verifies every player's age during the KYC process. Accounts found to belong to individuals under 21 are immediately closed, and the matter is reported to PAGCOR.

On the fillbet login page, click "Forgot Password" and enter your registered mobile number or email address. fillbet will send an OTP or a reset link to the contact you registered with. Follow the instructions to set a new password. If you no longer have access to your registered number or email, contact fillbet's 24/7 live chat support with your KYC details so the team can verify your identity and update your contact information.

You can request permanent account closure by contacting fillbet's 24/7 live chat support or emailing [email protected] with "Account Closure Request" in the subject line. fillbet will process the request within one business day. Any verified real-money balance at the time of closure will be returned to your registered GCash or bank account. Note that if you are closing your account due to a gambling problem, fillbet's self-exclusion tool provides the same outcome and is processed even faster.

Log in to your fillbet account and navigate to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected to GCash's secure payment page where you authorize the transaction using your GCash PIN or biometric. Funds appear in your fillbet balance instantly in most cases. Make sure the GCash number is registered in your own name — third-party deposits are not accepted.

The minimum deposit at fillbet is ₱100 for GCash and PayMaya (Maya). Bank transfer deposits via BPI, BDO, or Metrobank may have a higher minimum depending on the transfer method — the exact minimum is displayed in the Cashier section at the time of your transaction. There is no maximum deposit limit by default, though players who have set a voluntary deposit limit through fillbet's responsible gaming tools will be capped at their chosen amount.

For fully KYC-verified accounts, fillbet processes GCash withdrawals within 15 minutes during normal operating hours. The vast majority of GCash withdrawals are credited to your GCash wallet within the same hour. Processing may take slightly longer during peak periods or if a transaction is flagged for a routine AML review. Bank transfers to BPI, BDO, or Metrobank generally take one to three business days depending on the receiving bank's processing schedule.

fillbet does not charge platform fees on standard deposits or withdrawals. However, third-party payment providers — including GCash, PayMaya, and Philippine banks — may apply their own transaction fees on their end, which are outside fillbet's control. All fillbet balances and transactions are denominated in Philippine Pesos (₱). fillbet does not apply currency conversion fees since all accounts operate in PHP.

The most common reasons for a delayed fillbet withdrawal are: incomplete KYC verification (your account must be fully verified before withdrawals are released), an active wagering requirement on bonus funds that has not yet been met, a routine AML compliance review for larger transactions, or a mismatch between your registered name and the name on your payment account. If your withdrawal has been pending for more than 24 hours, contact fillbet support via live chat with your transaction reference number.

Yes. fillbet supports both deposits and withdrawals via PayMaya (now rebranded as Maya). The process is identical to GCash — select PayMaya in the Cashier section, enter your amount, and authorize the transaction through the Maya app. Deposits are credited instantly. Withdrawal processing times are comparable to GCash. Your Maya account must be registered under your own name to match your fillbet KYC records.

fillbet offers a wide range of games including JILI slots, classic and video slots from other top providers, live dealer tables (baccarat, roulette, blackjack, sic bo), color game, plinko, online bingo, sabong (cockfighting streaming), and sports betting on PBA, NBA, UFC, boxing, and international football. The full game library is accessible on the fillbet Casino page. New titles are added regularly — check the lobby for the latest releases.

All RNG (Random Number Generator) games at fillbet use independently certified software that produces statistically fair, unpredictable outcomes. Live dealer games are streamed from licensed studios with real cards and wheels — no software manipulation is possible. fillbet operates under PAGCOR oversight, which requires regular audits of game integrity. RTP (Return to Player) percentages for all slots and RNG games are disclosed in each game's information panel.

Yes. fillbet is fully optimized for mobile play through your smartphone browser — no app download required. The fillbet mobile site works on Android and iOS devices and supports all game categories including JILI slots, live dealer tables, sports betting, color game, plinko, and bingo. Simply open your preferred browser (Chrome, Safari, or any modern browser), visit fillbet.club, and log in. The interface automatically adjusts to your screen size.

JILI slot RTP rates vary by individual game title, but most JILI slots available at fillbet have RTPs ranging from 96% to 97.5%. The exact RTP for each game is displayed in the game's information panel — tap the "i" or "?" icon within the game interface before you start playing. RTP represents the theoretical long-run return over millions of spins and does not guarantee specific results in any individual session.

fillbet's sabong section streams live cockfighting matches from licensed Philippine arenas. You can bet on the Meron (red) or Wala (blue) side before each match, with odds displayed in real time. Bets are settled immediately after each fight result is declared. Sabong betting at fillbet uses your regular PHP account balance — the same wallet you use for slots and sports betting. Minimum bet amounts are displayed on the sabong betting interface.

fillbet offers a welcome deposit bonus to newly registered and KYC-verified Filipino players. The exact bonus percentage, maximum bonus amount in PHP, and any free spins attached are displayed on the fillbet promotions page at the time you make your first deposit. Welcome bonuses are credited automatically to your bonus balance after your qualifying first deposit is confirmed. Check the promotions page for the current offer — bonus terms including wagering requirements are fully disclosed.

A wagering requirement is the total amount you need to bet before bonus-derived winnings can be withdrawn as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in qualifying bets before cashing out. Not all games contribute equally — slots typically contribute 100%, while live dealer games and sports betting may contribute at a lower rate or not at all. Contribution rates are specified in each promotion's terms on fillbet.

Yes. All fillbet bonuses have an expiry period within which the wagering requirement must be completed. The specific expiry period — typically 7, 14, or 30 days depending on the promotion — is stated in the bonus terms when the offer is claimed. If the wagering requirement is not met before the expiry date, the bonus balance and any winnings derived from it are forfeited. fillbet sends reminder notifications before a bonus expires.

No — bonus funds themselves cannot be withdrawn directly. Only winnings generated from bonus funds become withdrawable, and only after the full wagering requirement has been met. Once the wagering requirement is complete, any remaining bonus balance and associated winnings are converted to real-money balance, which you can then withdraw to your GCash, Maya, BPI, BDO, or Metrobank account. Your real-money deposit balance (not from bonuses) can always be withdrawn subject to standard KYC and AML checks.

Yes. fillbet operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight. PAGCOR is the Philippine government body that licenses and regulates online gambling operators serving Filipino players. Operating under PAGCOR means fillbet is subject to regular compliance audits, responsible gaming requirements, KYC and AML obligations, and game fairness standards set by a government authority. License details are available on fillbet's About Us page.

Log in to your fillbet account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Requests to increase a limit require a mandatory 24-hour cooling-off period before they apply — this is a deliberate safeguard. fillbet strongly recommends setting limits before you start playing, not after a losing session. Visit our Responsible Gaming page for full details.

Self-exclusion is a responsible gaming tool that closes your fillbet account for a chosen period — 6 months, 1 year, 2 years, 5 years, or permanently. During exclusion you cannot log in, deposit, or bet. To self-exclude, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. The exclusion takes effect immediately with no delay. Your real-money balance is returned to your verified payment method. If you cannot log in, contact fillbet support directly to request exclusion. More detail is on the Responsible Gaming page.

fillbet offers 24/7 customer support via live chat, accessible from within your account dashboard after logging in. For non-urgent queries you can also email [email protected] — responses are typically sent within 24 hours on business days. fillbet's support team handles account issues, payment queries, bonus questions, responsible gaming requests, and general platform help. For self-exclusion requests, live chat is the fastest channel as it is processed in real time.